We make card systems the happy place of clever banks and issuers

A bank with high complexity exceeded its benchmarks in customer satisfaction

Historically, this bank found card system implementation difficult due to unusual complexity in its requirements and custom back-end systems.

The bank’s gap analysis indicated lack of self-service for their clients, such as a real-time card management portal, as causing sub-benchmark satisfaction and turned to Inlogik for quick help.

Inlogik worked with the bank to deliver a phased solution, allowing the bank to take a solution to market rapidly to address customer experience, and creating operational efficiencies across many high-volume requests.

A pressured card issuer went fast to market handling requests

A major card issuer found itself under-resourced to handle growing numbers of cards service requests—and was plagued by inefficient internal operational processes.

The issuer required minimal wasted time and a solution. Inlogik implemented CMP with a first phase generating batch files nightly for manual processing, followed by a second phase with API integrations for real-time updates.

With integrations, the issuer achieved a significant reduction in time taken to process requests and reduced effort for card operations team.

A bank reduced delays and resources in its processing of card requests

A bank faced major issues around managing card requests, struggling with paper forms, mismatched fields and manual process delays—all threatening SLA performance.

Inlogik’s CMP solution transformed the bank’s capability with forms completed in-product, with mandatory and validated fields eliminating bad data, and controls to ensure appropriate approvals took place.

The bank reduced delays and bank resourcing for card requests, and offered full visibility for staff and customers to track requests as they were being approved and processed.

This bank now enjoys full authorisation history at its fingertips

A bank faced issues maintaining its database of signatories and authorisers across organisations.

Inlogik’s CMP solution developed user permissions tagged to relevant functions and actions—while limiting authorisation permissions to bank-level users, and forcing selected card requests and new applications through defined approval processes.

The operations team now have more capacity to service a larger customer base, and have full authorisation history available for auditing. For many customers, this has had an added benefit improving their own internal compliance requirements around record-keeping.

A global card network engaged Inlogik to solve multi-currency reporting

An existing card network identified serious limits to its reporting—which was clunky and required an overhaul. Inlogik was chosen for its global perspective and experience.

Inlogik CRP seamlessly delivered hierarchy-based reporting across multiple regions, currencies and languages. The network now enjoys the added benefit of giving better insights into card spend trends across their portfolio.

The new capacity to report across global spend went hand-in-hand with adding value to relationships with their large and growing portfolio of multi-national customers.

A government treasury needed a central view of department spend

For this government treasury, there was no central visibility of spend trends and card usage across departments.Instead of relying on reporting by each department, the treasury now has department card spend data at its fingertips. Inlogik’s CRP platform is used to inform procurement decisions and identify where there may be new opportunities to leverage efficiency and visibility of card spend.

There is an added time saving for treasury and department staff who no longer have to separately generate and compile card spend reports.

A major APAC bank won government business with expense management

A major APAC bank fighting to retain government contracts was advised they needed an expense management function under a single contract—and came to Inlogik for its EMS.

Inlogik assisted with developing a business case to embrace these new requirements—and supplied EMS with seamless systems integration. The bank’s government customers enjoy a branded cards experience with full support services by Inlogik.

A bank needed an expense partner for a new small business product

A bank was looking for an expense management partner to complement their new-to-market card product targeted at small to medium businesses.

Inlogik offered a wealth of experience in expense management and future growth potential with the view to add CMP in a future state.

Inlogik was engaged as the bank’s EMS partner due to their wealth of experience in expense management, and future growth potential by adding CMP to further service the bank’s growing customer base.